Refund policy
Last updated: Aug 25, 2026
Company Name: One Div Krzysztof Hejna
Business Address: ul. Piecewska 25/25,
80-288 Gdańsk, Poland
All Windaro templates are digital products delivered with instant access upon purchase. Because of this, refunds are limited to a small number of specific situations described below.
When a Refund May Be Considered
We’ll consider a refund if you accidentally purchased the same template twice, or if a genuine technical issue prevents the template from working as described and our support team is unable to resolve it after being given the chance to help. Requests must be made within 5 business days of purchase, along with a clear description or screenshots of the issue.
When Refunds Aren’t Available
Refunds won’t be issued if you simply changed your mind, found a template you prefer, aren’t happy with a feature that was clearly shown before purchase, purchased the wrong license type, don’t have the skills or Framer plan required to use the template, or didn’t reach out for support before requesting a refund.
Chargebacks
Filing a chargeback instead of contacting us directly is treated as a breach of these terms. A successful chargeback immediately ends your license, and any project remixed from the template must stop being used. Repeated or unjustified disputes may result in a permanent ban from future purchases.
Before you buy
Please review each template’s features, category, and any listed requirements — such as a Framer subscription or third-party plugin — before purchasing, to make sure it fits your project.
Changes to the policy
This Refund Policy may be updated from time to time. Changes will be posted on this page, and continued use of our templates after an update means you accept the revised terms.
Contact
Questions about a specific order? Reach out at hi@windaro.com before opening a dispute — we’re glad to help sort things out.
